Cancellations

Because every Story Wood book is personalized and printed to order, orders move into production quickly. That gives us a short window in which an order can still be cancelled.

The cancellation window

You can cancel a printed order [FILL IN: cancellation window, e.g. within 2 hours of ordering, or any time before production begins] for a full refund. This same window is referenced in our Refund Policy — the two must always state the same period.

Once your book has entered production it has already been printed and bound specifically for your child, and cannot be cancelled or resold. At that point the Refund Policy applies instead, which still covers damaged, defective, or misprinted books.

Digital books

[FILL IN: cancellation terms for digital editions.] Digital books are generated and delivered immediately after purchase, so state clearly whether they can be cancelled at all.

How to cancel

Contact us as soon as possible through our Contact page with your order number — speed matters, since the window is short. You can check whether your order has entered production from your orders; an order still showing as paid but not yet fulfilling is usually still cancellable.

Changes instead of cancellation

If you have spotted a spelling mistake or want a different cover, contact us within the same window — where production has not begun, we can often correct the details rather than cancel the order outright. After production begins, changes are not possible.

Cancellations by us

We may cancel and fully refund an order if it cannot be produced — for example if an uploaded photo cannot be processed, the content breaches our Terms of Service, or a print partner cannot fulfil the order. We will always tell you why.

See also our Refund Policy, Shipping Policy, and Terms of Service.