Shipping Policy

Printed Story Wood books are made to order by our print partners and shipped directly to you. Total delivery time is production time plus transit time — the two are separate, and both are listed below.

Production time

After your order is confirmed, your book is printed and bound in [FILL IN: production time, e.g. 2–4 business days]. Production begins shortly after checkout, which is why the window for changing or cancelling an order is short — see Cancellations.

Transit time

Once dispatched, delivery typically takes [FILL IN: domestic transit time] domestically and [FILL IN: international transit time] internationally. These are estimates from our carriers, not guarantees, and can be affected by weather, customs, and peak periods such as the holiday season.

Where we ship

We currently ship to [FILL IN: countries or regions served]. Shipping costs are calculated at checkout and shown before you pay.

Customs and import duties

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. [FILL IN: who is responsible for these charges] These charges are set by local authorities and are outside our control.

Tracking your order

When your book is dispatched, we record the carrier and tracking number on your order. You can follow its progress at any time from your orders.

Incorrect addresses

Please check your shipping address carefully at checkout. Once an order enters production we generally cannot change the delivery address. Parcels returned to us because of an incorrect or incomplete address [FILL IN: e.g. can be reshipped at additional cost].

Lost or delayed parcels

If tracking has not updated for [FILL IN: e.g. 10 business days] past the estimated delivery date, contact us and we will open an investigation with the carrier and [FILL IN: replace or refund] where a parcel is confirmed lost.

Questions about a delivery? Reach us via our Contact page. See also our Refund Policy and Terms of Service.